Dashboard: Workload of the staff


Which agent has how many tickets allocated to him and which statuses do they have? This question can be answered reliably and within only a few seconds with the help of this addon. And even more: You can export the result fast and easily into an Excel chart and use it for further analyses.


TicketOverviewByAgent gives you a quick overview on the workload of your agents: You can tell which agent has how many tickets assigned to him by looking at a neatly arranged chart:

Übersicht wieviel Tickets den einzelnen Agenten zugeordnet sind
Overview of how many tickets are assigned to single agents

You can choose which column you can see in the admin area. You can also display the number of closed tickets per agent, for example.

By clicking on „As Excel“, the chart is exported into Excel.

Excel-Export der Übersicht
Excel export of the overview


Versions: OTRS 3.3.x, 4.0.x, 5.0.x, 6.0.x

Price: 750,00€ / 892,50€ (netto/brutto)