You will be notified when a new ticket arrives, even if you do not have e-mail access.
Being reachable by SMS is often more likely than by e-mail, especially during vacations and while being on stand-by.
Are you somewhere without internet access? But are still reachable by SMS? Or do you simply not want to check your work mails but still want to know when an important ticket arrives? Then this feature is for you.
Every agent can customize his personal settings and choose for which queues he/she wants to be notified. This way attention can be paid to the most important queues.
These notifications can be sent for a new ticket, a FollowUp or a moved ticket.
You will be sent the ticket number, a short status (New, FollowUp, Move) and the subject of the notification.
Following providers for SMS interfaces are supported:
f you want the support of a different provider or your in-house solution, please contact Kontakt us.