Where, in the ticket, was the excel data? How can I download the attachments of this article all at once? How can I attach previous attachments to a mail while forwarding? These questions have one answer: TicketAttachments.
Which agent has how many tickets allocated to him and which statuses do they have? This question can be answered reliably and within only a few seconds with the help of this addon. And even more: You can export the result fast and easily into an Excel chart and use it for further analyses.
You get fast and capable help whenever you have problems with or questions about OTRS if you have a support contract. Additionally, you get a discount for all further OTRS services on Perl-Services.de as a support customer.
Choose one of the three existing support packages and contact us today.