Ticket attachments – managing, searching, reusing
Where, in the ticket, was the excel data? How can I download the attachments of this article all at once? How can I attach previous attachments to a mail while forwarding? These questions have one answer: TicketAttachments.
Attention, new Version: 3.3.6 with new feature Feature
With TicketAttachment, you have the attachments of your tickets under better control: Another widget, in which all ticket attachments are listed, is displayed in the ticket view – no annoying searching in individual articles.
Furthermore, it is possible to search for ticket attachments with file names...
... and while replying and forwarding tickets, you can access attachments of the ticket faster. With only one click, you have attached an attachment from a different article of the ticket to your reply.
This module also works with installed additional modules as long as the basic structure of AgentTicketZoom survived. We will check if the module is applicable to you (the module works problem-free with installed OTRS-ITSM-packets).
The possibility of deleting attachments with Cronjob/ GenericAgent was added in version 3.3.6. You can delete all attachments of a ticket with GenericAgent. You can use the known ticket filters, deleting, for example, attachments of all tickets which are in a Queue Misc or which have been completed for over a year.
With the new attachment jobs, you can filter attachments you want to delete even more precisely. It is now possible, for example, to delete all files from a certain size. This can be limited to tickets of a certain queue or with a certain status.
Short function overview: