Ticket

Where, in the ticket, was the excel data? How can I download the attachments of this article all at once? How can I attach previous attachments to a mail while forwarding? These questions have one answer: TicketAttachments.

Using this addon, attachments with appointment details will be shown in the ticket zoom. In an extra dialog, you'll see all the details.

The same pop-ups appear over and over again, forcing you to enter everything again, wasting too much time. Simply use a template to create a ticket.

Allocate new tickets fast and easily to agents – with BulkTicketAllocation. Save time and make sure that the tickets are distributed evenly.