Where, in the ticket, was the excel data? How can I download the attachments of this article all at once? How can I attach previous attachments to a mail while forwarding? These questions have one answer: TicketAttachments.
You get fast and capable help whenever you have problems with or questions about OTRS if you have a support contract. Additionally, you get a discount for all further OTRS services on Perl-Services.de as a support customer.
Choose one of the three existing support packages and contact us today.