Create tickets faster for the usual requests.
The same pop-ups appear over and over again, forcing you to enter everything again, wasting too much time. Simply use a template to create a ticket.
With TicketTemplates, you can create templates for frequent requests in your company. Or you can create checklists with things your agents should ask on the telefon. The templates can be administrated in the admin area.
Template administration in the admin area
All possible features of a ticket can be preallocated there. This includes:
selecting a template in the ticket interface
A selection for the templates is inserted in the ticket creation interface. As soon as a template is selected, the pre-set values are filled in.
Filled out ticket
Short function overview: