Allocate new tickets fast to agents
Allocate new tickets fast and easily to agents – with BulkTicketAllocation. Save time and make sure that the tickets are distributed evenly.
You can allocate new tickets to agents with little effort by using BulkTicketAllocation.
You can see all new tickets and even suggestions to which agent you can allot which ticket in an overseeable depiction. The suggestions try to ensure that the tickets are distributed evenly among the agents, resulting in an even workload.
BulkTicketAllocation provides two different algorithms which can be configurated by the admin:
You can also adjust the agents manually if necessary.