BulkTicketAllocation

Allocate new tickets fast to agents

BulkTicketAllocation

Allocate new tickets fast and easily to agents – with BulkTicketAllocation. Save time and make sure that the tickets are distributed evenly.

 

You can allocate new tickets to agents with little effort by using BulkTicketAllocation.

Die neue Funktionalität ist über die Navigationsleiste erreichbar
The new functionality can be accessed via the navigation bar

You can see all new tickets and even suggestions to which agent you can allot which ticket in an overseeable depiction. The suggestions try to ensure that the tickets are distributed evenly among the agents, resulting in an even workload.

Die Zuordnung kann im Dialog angepasst werden
The allocation can be adjusted in the dialog

BulkTicketAllocation provides two different algorithms which can be configurated by the admin:

  1. Allocation by using the round-robin principle: The new tickets are allocated to the agents successively (regardless of the number of already allocated tickets).
  2. Allocating new tickets having regard to the total number of tickets per agent.

You can also adjust the agents manually if necessary.

Die Zuordnung kann im Dialog angepasst werden
The allocation can be adjusted in the dialog

 

Versions: Znuny 6.0.x, 6.1.x, 6.2.x

Price: 500,00€ / 595,50€ (netto/brutto)