TicketChecklist
During the use of a ticket, there can be several tasks which are not supposed to be listed in different tickets. In that case the TicketChecklist is useful.
Never forget the tasks of a ticket again! If a ticket has many articles and the tasks are being discussed over and over again, the risk of forgetting something becomes reasonable.
It is not always convenient to create a new ticket for every task. For example, if only a small subtask is being discussed.
With this add-one, you can create to-do lists/checklists for your tickets. For this there is a menu item "checklist" in the ticket menu.
use the ticket menu to access the checklist
The checklist can be managed in the dialog:
- adding/deleting entries
- determine a person responsible
- setting a target date
- setting a status
- changing order of tasks
- setting priorities for tasks
adminster checklist
If such a checklist exists, it will be displayed in the ticket view:
checklist in the ticket view
As ticket owner it is furthermore possible to be notified when the status of a task changes.
A mail will be sent to the person in charge when the target date is reached (or almost reached).
To gain a quick overview of own tasks, two filters can be used:
- tasks with own responsibility
- own tickets (ownership) with checklists
Brief overview on the functionalities
- checklists for tickets with description, due date, responsible person, status
- dashboard for overview on own tasks
- dashboard widget with all own tasks
- templates for checklists
→ checklists which occur time and again can be created more easily - event module
→ automatic set up of checklists during ticket creation - entries in ticket history
→ checklist traceability