You have a well-maintained CMDB with all data. Now you can be notified when an important day comes. You can also regularly send yourself tickets with this. Never miss the moment for a license renewal or when a warranty expires.
In order to help customers more quickly you need as much important information as possible with one glance. But which ConfigItems belong to a customer?
You have a well-maintained CMDB, your customer calls you and reports a problem with his printer. With CustomerCIInfo, you can connect the ticket with the printer while registering it.