Ticket

Where, in the ticket, was the excel data? How can I download the attachments of this article all at once? How can I attach previous attachments to a mail while forwarding? These questions have one answer: TicketAttachments.

The same pop-ups appear over and over again, forcing you to enter everything again, wasting too much time. Simply use a template to create a ticket.

You can gain more information out of linked tickets with LinkDataTableEnhanced.

Your external employees are not supposed to see every piece of internal information? Your works committee wants to save information to a ticket but other agents should not be able to see it?

Some informations are sensitive and must not be looked at by everyone. The accounting and the works comittee can save informations to a ticket

You have a well-maintained CMDB, your customer calls you and reports a problem with his printer. With CustomerCIInfo, you can connect the ticket with the printer while registering it.

Issuing Case-related bills according to time is often difficult because one has to use several tools. And sometimes one forgets when he/she worked on which case. This will not happen anymore with TimeTracking.

Being reachable by SMS is often more likely than by e-mail, especially during vacations and while being on stand-by.